Last updated: 29 October 2026
1. Cancelling before work starts
If you cancel before we have started work on your order, we refund 100% of the amount paid.
2. Cancelling after work has started
If you cancel after work has started, we refund the part of your payment that covers work not yet done:
- Milestones that have been delivered and accepted are not refundable.
- For the milestone in progress, we refund the unused part, based on the work completed up to the date of cancellation. We will share a written breakdown with you.
- Work completed and paid for is handed over to you.
3. Monthly services
Monthly services such as maintenance, support, hosting management or a dedicated team can be cancelled at any time by email. Cancellation takes effect at the end of the current billing period, and you will not be charged again. Payments for a billing period that has already started are not refunded, unless we failed to provide the service.
4. Third-party costs
Amounts we pay to other companies on your behalf, such as domain names, hosting, software licences, app store fees or paid API usage, cannot be refunded once purchased. We list these costs separately on your invoice.
5. When we refund in full
- You were charged twice, or charged an amount you did not approve.
- We are unable to start or complete the work we agreed to deliver.
- The work delivered does not match the agreed scope and we cannot correct it within a reasonable time.
6. How to request a refund
Email support@softapextechnologies.online with your name, invoice number, payment date and the reason for the request. We acknowledge every request within 2 business days and send our decision within 5 business days.
7. How refunds are paid
Approved refunds are returned to the original payment method: card and wallet payments are refunded through our payment gateway, and bank transfers are refunded to the account they came from. Refunds are processed within 7 business days of approval. Your bank or card issuer may take a further 5 to 14 business days to show the amount on your statement.
8. Payment disputes
If you have a problem with a charge, please contact us first. Most issues can be resolved quickly by email, without a chargeback. See also our Terms & Conditions.
9. Contact
SoftApex Technologies, 0, Basti Diam Arain, Dhandh Gagri, Post Office Garhi Ikhtiyar Khan, Khanpur, District Rahim Yar Khan, Punjab, Pakistan. Email: support@softapextechnologies.online.